Returns & Refunds

Joyalukkas does not accept cashbacks, refunds or returns on any kind of online gift card purchase.

Joyalukkas is unable to replace Gift card(s) if lost or stolen. Misuse of the lost/stolen Gift cards will be the responsibility of the card owner. Joyalukkas will not entertain any claims in this respect.

Re-issue of faulty or damaged Gift Cards is not possible unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Joyalukkas jewellery LLC. Lost or stolen JAJ Gift Cards cannot be replaced without the original proof of purchase.

Refund of merchandise purchased with the gift card will be according to the Joyalukkas sales & refund policy in the retail outlets of the respective countries.

Joyalukkas does not accept cashback, refunds or returns.