What is the GiftCard?
The JAJ GiftCard is a perfect gift solution from JOYALUKKAS JEWELLERY. The Gift Card can be used by recipients to buy what they want when they want from Joyalukkas jewellery stores at your nearest place. Joyalukkas Gift Card is a card with monetary value which makes for a great gift, redeemable only at all Joyalukkas outlets.
How do I purchase a Giftcard?
You can purchase GiftCards through online from Joyalukkas website or from the nearest outlets.
Where can I use the GiftCard?
The GiftCard can be used to purchase jewellery from the chosen country where our outlet presence.
Is the GiftCard a credit card?
How much money I can put on my Giftcard?
You can purchase GiftCards in the amount you choose from (US$ 30 - US$ 1250) AED 100 - AED 5000 (or equivalent value in other currencies).
How can I check my balance on the GiftCard?
Balance can be checked at any of our jewellery outlets where the card is originated.
Can I use my GiftCard to withdraw cash at the ATM?
No, you can't use your GiftCard at an ATM or do any cash advance transactions.
How many times I can use my GiftCard?
It can be used until all of the credit on the GiftCard has been spent within the validity period. It doesn't have to be spent all at once.
Will the receiver of the GiftCard receive a statement?
No. GiftCard receivers can be checked their balance at any of our jewellery outlets.
What if I need to return an item purchased through the gift card?
Returns are at the discretion of the products category and its own return policies and will handle the returns in the same way as any other transaction.
Does the GiftCard have an expiry date?
Yes. It expires 12 months from the activation or reload date, But it can be renew as per JAJ discretions. We encourage you to use the entire gift amount before the Gift Card expires.
What happens if I lose my Joyalukkas Gift card?
You need to treat this gift card like cash, Joyalukkas is not liable to replace or reimburse the value of your gift card if it is lost, stolen, damaged or expired.
Can I place an order for the delivery to multiple addresses/ locations?
No, currently you will have to place multiple orders for delivery to multiple addresses/ locations.
How long will it take for you to respond to my question?
We respond to queries within 3 business days. Please note that only actual business hours of operation apply to our response time. For instance, if you send in a query to us on Friday evening at 7.p.m., our response time to you could take up to 3 business days, which means you will receive a reply by the following Wednesday. In most, cases, your response will come sooner, though.