Usage Terms & Conditions

Gift Card :

  • Gift card purchases cannot be cancelled or reversed once the transaction has been successfully completed.
  • To ensure secure and seamless gifting, a Gift Code is generated upon successful purchase and is required only at the designated Joyalukkas outlet to obtain the physical Gift Card.
  • To check your Gift Card balance, open the Joyalukkas App or visit any Joyalukkas outlet in the country of purchase.
  • The Gift Card cannot be exchanged, refunded, or redeemed for cash.
  • Gift Card cannot be redeemed for gold coins, gold bars, 24KT products, or loose diamonds.
  • The Gift Card may be used for full or partial payment until the balance is exhausted.
  • The Gift Card remains the property of Joyalukkas Jewellery and must not be altered, tampered with, or duplicated without prior written consent.
  • As the Gift Card is transferable, Joyalukkas Jewellery is not responsible for verifying ownership at the point of sale.
  • This Card is valid for 12 months from the date of activation.
  • Lost or stolen Gift Cards will not be replaced. If found, please return the Card to the nearest Joyalukkas Jewellery outlet. Any unauthorized use is the cardholder’s responsibility.
  • Joyalukkas Jewellery will not entertain claims related to lost, stolen, or misused Gift Cards. Faulty or damaged Gift Cards will only be replaced if the issue is due to a manufacturing defect or an error by Joyalukkas Jewellery.
  • Joyalukkas Jewellery’s decisions regarding the issuance, purchase, redemption, and use of the Gift Card shall be final and binding. No correspondence or claims will be entertained.
  • Gift Card payment methods are determined by Joyalukkas Jewellery in accordance with its policies and applicable country requirements and may be modified or restricted at its discretion.
  • Joyalukkas Gift Cards may be used as personal or corporate gifts but may not be used in connection with any marketing, advertising, or other promotional activities, including, without limitation, websites, online advertisements, email campaigns, telemarketing, direct-mail campaigns, newspaper or magazine advertisements, and radio or television broadcasts, unless prior written approval is obtained from Joyalukkas Jewellery. Any such approval shall be subject to, among other conditions, the execution of and compliance with Joyalukkas Jewellery’s standard Gift Card License Agreement.

Vouchers :

  • The Gift Voucher can be used only at Joyalukkas Jewellery outlets in the respective countries wherein Gift voucher is purchased.
  • Full amount of the Voucher needs to be utilized at the time of purchase. Partial use or top up is not allowed.
  • The Gift Voucher cannot be redeemed for cash.
  • This eGift voucher is not redeemable for gold coins, gold bars, 24kt products and Loose Diamonds
  • The Gift Voucher remains the property of Joyalukkas Jewellery and may not be tampered or interfered with, without our consent.
  • As the Gift Voucher is transferable, Joyalukkas Jewellery will not be responsible for checking the ownership of the Gift Card before acceptance at the checkout.
  • This Voucher is valid for based on the validity printed on the voucher.
  • If the Gift Voucher is found, please return it to the nearest Joyalukkas store.
  • Joyalukkas Jewellery is unable to replace Voucher(s) if lost or stolen. Misuse of the lost/stolen Vouchers will be the responsibility of the Voucher owner. Joyalukkas Jewellery will not entertain any claims in this respect.
  • Re-issue of faulty or damaged Gift Voucher is not possible unless the Gift Voucher(s) are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Joyalukkas Jewellery.
  • Refund of merchandise purchased with the Gift Voucher will be according to the Joyalukkas retail sales & refund policies in the retail outlets in the respective countries.
  • Consumers (users) are advised to read the terms and conditions carefully.
  • Joyalukkas Jewellery reserves the right to change the terms and conditions governing the use of the Gift Voucher from time to time at its sole discretion.
  • Joyalukkas Jewellery decisions on all matters relating to the connection with the use of the Gift Voucher shall be final and binding on the purchaser and all users and no correspondence will be entertained.
  • Joyalukkas Gift Vouchers may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts) unless you obtain Joyalukkas prior written approval. Such approval shall be conditioned on, among other things, execution of and compliance with Joyalukkas standard Gift Voucher license agreement.
  • If you are interested in using the vouchers for any promotional purpose, please email [email protected] and an associate will contact you by the next business day.